Cardiff Office: 029 20 508711
Swansea Office: 01792 620688
Bridgend: 01656 350800
Neath /Port Talbot: 01639 898951
Newport Office: 01633 730922
Carmarthen Office: 01267 853666
Pontypridd and valleys: 01443 341702
Bristol: 01173 214919
Water Leaking From a Commercial Boiler in Abergavenny - Central Heating Cardiff, Swansea & South Wales

Water Leaking From a Commercial Boiler in Abergavenny

Professional commercial boiler repair services in Abergavenny. Trust our experienced technicians to keep your business running smoothly.
Phil Collier June 7, 2024

Understanding and Addressing Leaks in a Commercial Boiler: A Case Study from a Nursing Home in Abergavenny

Boilers are critical in heating and hot water, especially in settings where reliable heat is essential, such as nursing homes. A Keston commercial boiler installed in a nursing home in Abergavenny encountered a significant issue: a leaking heat exchanger.


Commercial boilers, like those manufactured by Keston, are designed to handle large facilities' substantial heating and hot water demands. When a boiler in a nursing home starts leaking, it can lead to serious consequences, including increased energy costs, potential safety hazards, and disruption of essential services. This case study focuses on identifying the causes of heat exchanger leaks, their impacts, and the diagnostic and preventive measures to ensure the boiler operates efficiently and safely.

Causes of Heat Exchanger Leaks

Heat exchangers in boilers can leak due to several reasons:

1. Corrosion: Over time, the metal components of the heat exchanger can corrode, particularly if the water supply contains high levels of minerals or other corrosive elements. This corrosion weakens the metal, making it prone to leaks.

2. Pressure Fluctuations: Excessive pressure within the boiler can cause stress and cracks in the heat exchanger. This issue might arise from a malfunctioning pressure relief valve or problems with the expansion tank.

3. Thermal Stress: Repeated heating and cooling cycles cause the materials of the heat exchanger to expand and contract. Over time, this thermal stress can lead to cracks or fissures.

4. Poor Water Quality: Impurities and sediments in the water can cause scaling or deposits on the heat exchanger surfaces, creating hot spots and stress points that may lead to leaks.

5. Manufacturing Defects: Occasionally, a heat exchanger might have inherent manufacturing defects such as weak welds or material imperfections, leading to premature failure and leaks.

6. Improper Maintenance: Lack of regular maintenance can result in undetected issues escalating into severe problems over time. Regular maintenance helps identify potential problems before they lead to leaks.

7. Age: Over time, all materials degrade. An old boiler heat exchanger might simply be worn out and require replacement.

8. Chemical Imbalance: If the water’s chemical balance is not maintained properly (e.g., incorrect pH levels), it can accelerate corrosion and lead to leaks.

Impacts of a Leaking Heat Exchanger

A leaking heat exchanger in a commercial boiler can have several significant impacts:

1. Reduced Efficiency: A leak in the heat exchanger can lead to a loss of heating efficiency. Escaping water or steam reduces the system’s ability to transfer heat effectively, causing the boiler to work harder and use more energy to maintain the desired temperature.

2. Increased Energy Costs: As the boiler becomes less efficient, it consumes more fuel to compensate for the loss of heat transfer, leading to higher energy bills.

3. Damage to Surrounding Components: Leaking water or steam can damage other components of the boiler system, including electrical parts, insulation, and nearby structures, resulting in additional repair costs and potential safety hazards.

4. Corrosion and Rust: Water leaks can cause corrosion and rust on metal components, further degrading the boiler's condition and potentially leading to more extensive damage over time.

5. Pressure Issues: Leaks can lead to a drop in system pressure, causing the boiler to shut down or operate inefficiently, resulting in inconsistent heating and discomfort for occupants.

6. Risk of Boiler Failure: A leaking heat exchanger can ultimately lead to a complete boiler failure if not addressed promptly, resulting in costly emergency repairs or the need for a full boiler replacement.

7. Water Damage: Leaks can cause water damage to the building structure, including walls, floors, and ceilings, leading to mold growth and structural issues requiring extensive remediation.

8. Safety Concerns: Depending on the type of boiler, a leaking heat exchanger can pose serious safety risks. For example, in gas boilers, a leak could lead to the release of harmful gases like carbon monoxide, posing a significant health hazard.

9. Reduced Lifespan: Continuous operation with a leaking heat exchanger can shorten the overall lifespan of the boiler, leading to earlier-than-expected replacement.

10. Compliance and Liability Issues: A leaking boiler may violate safety regulations and building codes, leading to potential fines or legal liabilities for property owners.

Identifying a Leaking Heat Exchanger

Identifying a leaking heat exchanger involves recognising several signs and performing specific diagnostic methods:

1. Visual Inspection: Look for visible signs of leaks, corrosion, or water stains around the boiler. Check the connections, joints, and seams of the heat exchanger.

2. Pressure Test: Conduct a pressure test to see if the system maintains its pressure. A significant pressure drop indicates a leak.

3. Dye Test: Adding a non-toxic dye to the boiler’s water can help identify leaks. If dye-coloured water appears outside the boiler, it confirms a leak.

4. Combustion Gas Test: For gas boilers, a combustion gas analyzer can detect gases in the water, indicating a cracked heat exchanger.

5. Endoscope Inspection: Using an endoscope to inspect the inside of the heat exchanger can reveal cracks or other signs of leaks that are not visible from the outside.

6. Infrared Thermography: Thermal imaging cameras can detect temperature anomalies that may indicate a leak within the heat exchanger.

7. Professional Inspection: If you're unable to identify the leak yourself, it’s advisable to have a professional boiler technician, such as a team member of 'Eric Collier & Sons' inspect the boiler. They have specialised tools and expertise to accurately diagnose the issue.

Steps to Address a Leaking Heat Exchanger

If a leak is confirmed, take the following steps:

1. Turn Off the Boiler: To prevent further damage, turn off the boiler immediately.

2. Contact a Professional: Call us and we will send a qualified boiler technician to assess the situation and perform necessary repairs.

3. Regular Maintenance: Schedule regular maintenance to prevent future leaks and ensure the boiler operates efficiently.


A leaking heat exchanger in a Keston commercial boiler can have severe implications, especially in a critical setting like a nursing home. By understanding the causes, recognising the signs, and employing effective diagnostic methods, facility managers can address and prevent such issues. Regular maintenance and prompt attention to leaks ensure the safety, comfort, and well-being of nursing home residents, while also maintaining the efficiency and longevity of the boiler system.

Eric Collier & Son

Head Office in Cardiff

Engineering Teams throughout South & West Wales

Newport Office: 01633 730922

Carmarthen Office: 01267 853666

Pontypridd and valleys: 01443 341702

Cardiff Office: 029 20 508711

Swansea Office: 01792 620688

Bridgend: 01656 350800

Neath /Port Talbot: 01639 898951

Bristol: 01173 214919

Contact Us
Get A Quote

    • 0/5 (0 Reviews)