Eric Collier FAQ’s
What should I do if I smell gas?
If you think you can smell gas, immediately shut it off using the valve on the meter, open the windows and doors and leave your property. You should then call a Gas Safe registered engineer or the National Gas Emergencies number on 0800 111 999.
Why are my heating pipes noisy?
Turning your heating on makes the pipework and radiators expand. Where pipes cross joists or radiators are held captive upon their brackets you may hear a clicking sound and a metallic pinging as the pipes move in very small but steady steps. This noise is normal and will stop once the system has reached full working temperature.
Why do I need to service my boiler?
The purpose of a boiler service is to ensure that the boiler is in good condition and working effectively. A yearly service will decrease the wear that takes place over time. Having a service more than once a year is unnecessary.
How long will it take to service my boiler?
It will usually take around 20-30 minutes to service a boiler. If your boiler is in good working condition then it is not necessary to take any further actions and the service should be straightforward and over quickly. If there is an issue the service will take longer.
What happens during a boiler service?
During a boiler service, the professional will do a general cleaning up of the appliance which will help to keep it in good condition. The gas safe engineer will then do gas checks and visual checks to ensure safe operation.
How often should I get my boiler serviced?
Most boilers are required to be serviced once a year. This will help to maintain both the efficiency and the safety of the boiler. It does not matter if the boiler is brand new, it still needs to be serviced annually.
Do I need to do anything before a service?
You do not need to do anything to prepare prior to a boiler service other than to keep any areas clear that the engineer will need to have access to, such as the boiler area and around the gas meter.
Do I need a new boiler?
Once your service has been carried out we will be able to tell if there are any significant issues. We will always do our best to fix the problem and give you our honest advice and make other suggestions before making the decision that you need a new boiler.
How often do I need a Landlord Gas Safety Inspection?
If you let out a property then there is a legal requirement that you have the premises and appliances tested and certified by a Gas safe registered engineer annually. You can count on us to thoroughly check all your gas appliances and systems as well as performing maintenance and repairs if required.
How long will it take to install a central heating system?
This can depend on a number of different factors. The size of the property, type of installation system required and the requirements of the customer all have an effect. For example, if a customer needs their water turned on for certain periods throughout the day, it will take longer to install the system.
What is carbon monoxide?
Carbon monoxide (CO) is a highly poisonous gas that can be produced by unsafe gas appliances. It is produced by the incomplete burning of natural gas or liquefied petroleum gas. It can cause death as well as serious long term health problems such as brain damage. Carbon monoxide is odourless, tasteless and colourless.
Why is my radiator is hot around the edges but cold at the bottom?
This is a common problem that takes place when there is a build up of sludge at the bottom of the radiator. This means that your heating system pipework is clogged up and dirty. To overcome this issue you will need the system cleaning using a power flush machine.
Why is the top of my radiator cold but the bottom hot?
It is likely that air has become trapped somewhere within your central heating system. This pocket of air is stopping the hot water from reaching the top of your radiator. In order to solve this issue, your radiator requires bleeding.
Do you provide quotes before you start the work so I know the cost?
To get a quote simply fill out our quick quote form with your details and a brief explanation of the issue you are facing and we will get back to you as soon as possible with a cost. We pride ourselves on our fair prices and impeccable customer service.